Why do other discounts disappear when I use the app?
Question: I have other discounts setup and when I use the app, all those discounts disappear. Why is this happening?
Answer: If you notice that other discounts you have created on your online store are no longer visible after you have set up the Discounted Upsells, this is because Shopify has a "1-discount rule" upon checkout. It is actually a matter similar to a "first come, first serve" basis. If there's already a discount code set for the product, then it will override the discount from our app and vice versa.
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