Why is there a product missing from the upsell popup?
Why is it that some products I included in the offer are missing on the upsell pop-up?
If you have products included in your offer that are currently out of stock, these products will not show in the upsell popup. Only in-stock items will be included as these items can be added to the cart, whereas out-of-stock items cannot.
To ensure maximum value and upsell potential, we strongly recommend removing out-of-stock items from the upsell offer. This will also prevent confusion and an unnecessary selection of products.