I can't see my offers

There's usually a few main things that need to be checked if you cannot see your offer after you have created it.

Disabling Ajax Cart

Ajax cart needs to be disabled for your offer to appear. You can find out more about it here: http://discounted-upsells.boosterapps.net/article/271-updating-your-cart-settings

Declining the initial offer

Test the offer first

From the dashboard - Click the Test link from the actions dropdown menu of the offer.

If this is working in the test page, then the issue is most likely due to you once declining the upsell offer on your live page.

If an offer is declined by clicking on the "no thanks" button, or the "x" button at the top right of the upsell offer, the offer will not appear again for another 14 days by default. This is to stop customers getting spammed with unwanted deals. If you want to change the default time to hide deals from customers, you can find out how here.

Clearing your cookies and cache will also solve this issue and the upsell offer will start appearing again :)

Please ensure you are testing using the method above - this will ensure you can see the offer if it has been declined.

Conflict with other apps

While a lot of apps are compatible with our app, there will be some apps in the market that breaks our Discounted Upsells app either partially or entirely.

Here is a list of the types of apps that aren't compatible with our Discounted Upsells app:

  • Any app that takes over the checkout process
  • Any preorder app
  • Any other upsell or discount app
  • Quantity Breaks
Incompatible theme

There might be some incompatibility issues with the theme that is installed on the store. This will require further investigation as there can be multiple issues. We suggest contacting us by clicking on the "contact us" link below. 

If the above steps don't resolve your issue, please click on the "contact us" below!

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