Adjusting a declined offer's hide time

When a customer declines an upsell offer, this offer will not show again for 14 days. This setting is by default. However, you can adjust this setting according to your preference. Let's look at the steps below on how to do this:
Step1. Launch the app and click Settings.

Step2. Under the Customize Design tab, choose Upsell Popup.

Step3. Scroll down and adjust the number of days for the upsell to reappear, according to your preference. In this example, let us set it to 13 days.

Step4. Click Save.

Can I make the upsell offer pop-up all the time even if the customer declines?

You can set the app to display the pop-up every time a trigger product is added into the cart whether the customer buys or declines the offer. Just set the days to 0 and then Save
Please note that this setting allows the popup to appear after every refresh though so it may not be a good experience for your customers; therefore, this is not advisable.

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